Technical IT support for users

IT support from BDO in Ukraine ensures the prompt resolution of technical problems, the prevention of failures and the minimization of risks associated with corporate IT infrastructure or user equipment. Our comprehensive services include IT outsourcing, cybersecurity, cloud services and remote management, making us a reliable partner for our clients’ businesses.

What services are included in technical IT support from BDO in Ukraine?

1.    Round-the-clock service (24/7)

We provide access to qualified IT specialists at any time. This ensures a prompt response to incidents, regardless of the time of day. Our technical support team works continuously to maintain the stability of your IT infrastructure.

2.    Solutions for remote support

• Remote software diagnostics and problem solving without the need for a specialist’s visit.
• Use of automated notification systems to instantly inform specialists about critical incidents. 
• Connectivity to a global support center that allows you to get help at any time thanks to remote access tools such as TeamViewer or Anydesk built into our infrastructure.

3.    Processing of user requests

• Creating and processing requests through the Help Desk system.
• Solving user problems at all levels: from basic technical issues to complex engineering tasks.
• Consultations on the effective use of software and hardware: updating, customizing, optimizing software.

4.    Preventive maintenance

• Regular monitoring of IT systems to prevent possible failures.
• Automatic data collection and system analysis to prevent hardware and software failures and problems.
• Software updates, security patches and system optimization.

5.    Manage user accesses

• Implementation of Azure Active Directory to provide account management and resource access rights.
• Two-factor authentication / two-step verification to protect corporate data.
• Data protection in accordance with the international standards of information confidentiality and data protection.

6.    Personnel training and support

• Conducting trainings on cybersecurity and effective use of information systems and technologies.
• Providing recommendations on how to utilize programs and tools to improve productivity.

Benefits of technical IT support from BDO in Ukraine:

• Fast response: We guarantee a minimum waiting time for a response to requests.
• Cost reduction: We solve problems without the need to maintain a full-time IT department.
• Individual approach: We customize our services to the specifics of our clients’ business.
• Preventing failures: Regular monitoring and preventive maintenance can help avoid serious problems.
• Access to expertise: Our team has in-depth knowledge of a wide range of IT solutions and technologies, including cloud services and cybersecurity.

Who is it relevant for?

Technical IT support will come in handy for:

• Small and medium-sized enterprises that need high-quality technical support without the high costs.
• Corporations looking for a professional service to ensure the smooth operation of their infrastructure.
• Organizations that use complex information systems and software solutions requiring ongoing support.

Why should you contact us?

BDO in Ukraine specialists provide reliable technical support, empowering your business to concentrate on its core competencies while we handle the technical aspects. We create a comfortable and stable IT environment for your company.

Please, contact us to organize uninterrupted technical support!